Frequently Asked Questions
How fast do I get my portrait?
Usually within 24–48 hours. Every portrait is personally reviewed by a human before delivery — quality control for things we made bad on purpose. It's a weird job. Your confirmation email includes a Track Your Order link that shows exactly where things stand.
Do I need an account? I lost my link!
No accounts, no passwords — your order lives at a private link we email you. Lost it? Head to the Find My Order page, enter your email, and we'll resend everything.
What kind of photo should I upload?
One pet per photo, face clearly visible, decent lighting, no heavy filters. The better we can see what makes your pet THEM, the more recognizable the terrible result. Blurry photo of a black cat in a dark room = generic bad drawing. Good photo = YOUR bad drawing.
Do you draw humans?
No. Pets only. If a human is in the photo we'll ask you for a new one.
What if I don't like it?
The ugliness is the product — that's the whole bit. But if the portrait doesn't look like your pet, every order includes one free redraw. Just click the link in your delivery email.
What do I actually receive?
High-resolution digital files by email: a web version for sharing and a print-quality version. Once your portrait is delivered, you can also put it on real stuff — framed prints, shirts, mugs, and stickers — right from your portrait page.
How long do physical products take?
They go to production only after your portrait is approved, then typically 2–7 business days to print plus shipping. You'll get tracking by email.
Can I order for multiple pets?
Yes — add up to five pets in one order, each with their own photo and their own portrait.
Where do you sell?
The United States and Canada, for both digital downloads and physical products. We'd love to draw pets everywhere and plan to — we just need to sort out tax registration in other countries first. If you're outside the US or Canada, checkout will tell you rather than charging you.
Do you offer refunds?
"It looks badly drawn" isn't a defect — it's the receipt. But if your portrait doesn't look like your pet, you get a free redraw, and if we still can't get it right, email us and we'll make it right. Physical products that arrive damaged, defective, or misprinted are replaced free — send a photo within 30 days. Full details on the Refunds page.
What happens to my photo?
It's stored privately, used only to create your portrait, and automatically deleted 30 days after your order. We never sell it or use it for anything else. We only share your pet's portrait on social media if you checked the box saying we can.
Something else? Email us at hello@yourdogdrewthis.com.